Engage and reply in one inbox
Bring Facebook Messenger, Instagram Direct and comments into a single shared inbox. Answer faster with AI-suggested replies in the customer's own language, team-wide saved replies, and the 24-hour reply window in plain sight.
Every conversation, one place
Messenger threads, Instagram DMs and post comments all land in the same shared inbox. Your team works from a single view instead of jumping between apps, so nothing slips through the cracks.
- Facebook Messenger and Instagram Direct together
- Comments and DMs side by side
- One shared queue for the whole team
AI replies in their language
The built-in AI copywriter drafts an on-brand response for each message and detects the language the customer wrote in, replying in kind. You review, tweak and send, keeping the human in control.
- Detects and answers in the commenter's own language
- On-brand suggestions you can edit before sending
- Works across DMs and comments alike
Saved replies your team shares
Turn your best answers into shared saved replies and macros the whole team can reach. Common questions get consistent, on-brand responses in a couple of clicks, no copy-pasting from a doc.
- Shared macros across the team
- Consistent, on-brand answers every time
- Insert and personalise in seconds
Built to make engage & reply effortless
The 24-hour reply window is surfaced on every conversation so time-sensitive messages get answered in time.
Messenger, Instagram DMs and comments live in one inbox instead of scattered across separate apps and logins.
AI-suggested replies come back in the same language the customer used, so nobody gets a reply they can't read.
Shared saved replies keep every agent on-brand, whether it is a first-time DM or a familiar FAQ.
Questions, answered
Which channels does the unified inbox cover?
It brings together Facebook Messenger, Instagram Direct messages and Instagram comments in one shared view. Your team handles DMs and comments from a single queue rather than switching between the native apps.
How do the AI-suggested replies work?
The AI copywriter drafts an on-brand reply for each incoming message and responds in the language the customer wrote in. You stay in control, reviewing and editing every suggestion before it is sent.
What is the 24-hour reply window and why does it matter?
Messaging platforms allow a limited window to respond to a customer's message. We surface that 24-hour window directly on each conversation so your team can prioritise time-sensitive replies and make sure nothing is missed.
Turn every message into a reply
See how Loop Social brings Messenger, Instagram DMs and comments into one inbox with AI replies and shared saved replies for your team.